Frequently Asked Questions
How does my order arrive ?
Your order will ship to the exact address that you enter on CUSTOMWOODINTERIOR.COM. Make sure your address is entered correctly. Your order will ship either by UPS or FedEx Ground. Most orders arrive disassembled and carefully packaged in a flat box. Desks and Tables require simply assembling the top and attaching the legs using a 7/16" and a 9/16" socket wrench hand ratchet. Pipe leg components may require assembly. All hardware is included along with step-by-step instructions.
Do you ship to Europe, Alaska or Hawii?
YES, We ship internanionally as well, feel free to contact us for a free no obligation quote★★★★★
How long will it take for my order to arrive ?
Each piece is individually handcrafted one at a time. Processing time is between 5 to 6 weeks approximately and in some cases a little bit more if it's a large furniture but in that case We'll let you know in advance, it also will be stated in the item shipping details of each of our items. After your order ships, expect 5 to10 business days for your order to arrive at your shipping address. You will receive a shipping confirmation and tracking number via email when your order ships.
Assembly required?
Yes, some assembly is required for most items. Desks and Tables require simply attaching the legs to the wood top using a 7/16" socket wrench hand ratchet (or other tools noted in instructions) with the hardware included. Pipe leg components may require assembly. All hardware is included as well as easy to follow instructions.
How to select colors ?
Just scroll to bottom and select the pipe color and/or the wood color of your choice or in some listings just send us a message attached to your order to let us know
Care and Cleaning Instructions:
Clean water spills up promptly. Use coasters to protect from standing water and felt pads on objects to prevent scratches. Always use pot holders to protect from heat. Never place hot objects on or near furniture. Clean with non-abrasive, water-damp cloth. Never leave wet cloth on surface. If cleaning is needed due to grime, add a speck of detergent or a bit of vinegar. Never use chemicals or toxic cleaners. Never use oil-soap or silicone-based cleaners such as Pledge, Endust or Murphy's Oil. Never use polishes or dusting sprays. Use leg floor protectors to prevent stains & scratches. All items are designed for INDOOR USE ONLY, @72 degrees F @40% relative humidity. Excessive dryness, dampness, heat or cold will damage furniture.